Video Infrastructure Solutions Engineer
Eyeball Networks Inc. is a leading provider of infrastructure software
and developer tools for enabling service providers, application developers, and
device makers to deliver carrier-grade VoIP, VVoIP, and instant messaging
services. With over 20M end users and 200 licensees worldwide current customers
include Polycom, RIM, Brother, Nokia Siemens and Shoretel. Eyeball Networks
develops end-to-end software solutions including soft-clients, SDKs, servers and
gateways. Eyeball Networks provides a full solution with best of class mobile
voice video quality and guaranteed connectivity even when end points are beyond
firewalls and network address translators.
This is a new position reporting to the Vice President of Business Development
based in San Francisco CA. The solutions engineer will be responsible for
application engineering at named accounts supporting pre-sales activities.
Responsibilities:
- Act as Eyeball subject matter expert at named accounts
- Support technical, strategic and revenue goals at named accounts
- Carry out executive level presentations and have sufficient technical
and business acumen to have conversations with senior executives in large
organizations
- Conduct in person and web based meetings with customers. Troubleshoot
key account technical problems
- Analyze TCP dumps, be able to conduct root cause analysis and identify
fixes and solve configuration issues
- Train OEM customer sales organizations via web meetings and in person
- Conduct telesales and in-person sales calls in support of sales
personnel
- Aid writing proposals. Support the proposal process managing influence
in current and new customer's organization
- Demos of Eyeball products
- Perform all duties with the highest level of professionalism and
integrity
Requirements:
- MSEE Computer Science or Electrical Engineer
- Self-motivated, responsible and thorough
- Have 5+ years applications engineering experience
- Have 2+ years experience supporting VVoIP infrastructure software,
developer tools, and related services
- Linux setup and configuration expertise, in particular networking
- Expertise in configuration and setup of firewalls and NATs
- TCP/IP expertise, in-depth knowledge of tools like tcpdump/wireshark
- Creative, positive, smart, tenacious and knowledgeable about ways to
penetrate large accounts, get beyond voice mail systems and get appointments
with key executives
- Have a strong and personable telephone presence
- Have webinar based presentation skills with outstanding listening skills
- Stay at the leading edge of communications technology
Preferred:
- International experience
- Fluency in Chinese, Japanese or Korean
Please submit your resume to careers@eyeball.com with the position title in the subject line.
While we appreciate all applications, only qualified candidates will be contacted.
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