In order to restrict access to the different components, ESM implements a role- based access control model with two roles: ‘administrator’ (full access) and ‘monitoring’ (access to server monitoring only).
The ESM system utilizes a single grouping of users regardless of whether or not a particular user has access to an Eyeball Server or not. For example an account can be created and assigned monitor status within ESM but has no other privileges on an Eyeball Network AnyFirewall, SIP Proxy or XMPP server.